FAQ

(Frequently Asked Questions)

How do I track my order?

You will receive an email upon placing your order with the invoice. Once your items ship, you will receive another email containg the tracking information which can be used to track your order on the USPS website.

What service do the orders ship through?

We use USPS Media Mail to ship all of our orders.

How soon do orders ship?

We try to ship all orders within 2-3 business days of receiving them. We are not, however, responsible for shipping delays once they leave our facility.

How do the shirts fit? What material are they made of?

All our shirts are a straight fit for a relaxed look. We print on cotton Gildan shirts to ensure high quality products for our customers.

How do I return my order?

If you are not satisfied with your purchase, you may return items within 30 days of purchase for a refund (special conditions may apply.) Items must be unworn, unwashed, and in new condition. Returns will not be accepted on damaged, used, or washed items. Shipping fees will not be refunded.

1. Fill out the return form on the RETURNS page with your information and submit. An email will be sent to you within 2-3 business days containing a return shipping label.

2. Print the return shipping label and attach to the package. Take to your local USPS store.

3. Once the items are received and inspected, you will be notified and should receive the refund within 4-5 business days.

I have a question that isn't answered here.

If you have any questions, issues, or concerns, please contact us at customerservice@alphasharkclothing.com